Last Updated: September 5, 2026

We understand that plans can change. Our cancellation and refund process is designed to be simple and transparent.

1. Order Cancellation

You may request cancellation of an order before it has been dispatched, subject to our ability to process the request.

Once an order has been dispatched, cancellation may no longer be possible.

To request cancellation, contact us with your order number as soon as possible.

2. Cancellation by Sareeram

We may cancel an order where:

• The product becomes unavailable
• There is an apparent pricing or listing error
• The order appears fraudulent or suspicious
• Delivery to the provided location is not possible
• Required customer information is incomplete or inaccurate
• Other legitimate circumstances require cancellation

3. Refunds for Cancelled Orders

If an eligible prepaid order is cancelled, the refundable amount will generally be processed through the original payment method or another appropriate method.

The time taken for the amount to appear in your account may depend on your bank or payment service provider.

4. Failed Payments

If your payment fails but your account is debited, please contact us with:

• Order/payment reference
• Date and time of transaction
• Amount debited
• Relevant transaction details

We will verify the payment status and assist with the resolution.

5. Duplicate Payments

If you believe you have been charged more than once for the same order, contact us immediately.

After verification, any confirmed duplicate payment will be processed for refund.

6. Refund Timeline

Once a refund is approved, processing will be initiated within [X] business days.

The actual credit time may vary depending on the payment method, bank and financial institution.

7. Non-Refundable Situations

Refunds may not be provided where:

• The customer has provided an incorrect delivery address
• The customer is unavailable to receive the order despite reasonable delivery attempts
• A product has been opened or used where returns are not permitted
• The issue is caused by improper storage or use after delivery
• The claim is made outside the applicable reporting period
• The order does not meet the eligibility requirements under our return policy

Nothing in this policy affects rights that cannot legally be excluded.

8. Contact Us

For questions or concerns regarding this Cancellation & Refund Policy:

Sareeram.com
Email: admin@kayas.co.in
Phone: +91 9003031324